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 King Street & Bobblestock Surgeries 


King Street Surgery, 22a King Street, Hereford, HR4 9DA | Tel. 01432 272181  

        Fax. 01432 344725


Bobblestock Surgery, Grandstand Road, Hereford, HR4 9LP | Tel. 01432 354573


 You may be aware that King Street Surgery will be merging with four other Hereford medical practices on the 1st July 2018, to become Hereford Medical Group.

Unfortunately, as a result of the merger process all Patient Access on-line services will be unavailable from the 1st May until the 2nd July 2018.


The following on-line Patient Access services will be unavailable from 1st May to 2nd July:

Ordering repeat prescriptions, booking appointments, sending electronic messages, changing address details and registering as a new patient.


Please phone our prescription line 9.30am-12.30pm Monday to Friday on the above numbers option 2, alternatively you can e-mail kingst.prescriptions@nhs.net or order in person at either site in writing.

To register as a new patient you must visit the surgery.


After the 2nd July 2018, patients who wish to use the Patient Access on-line services will be required to re-register for this service, by visiting reception at King Street Surgery or at another of the Hereford Medical Group sites with a form of ID.  We sincerely apologise for any inconvenience this may cause.  We would like to thank you for your understanding and patience during our merger process.

Repeat Prescriptions


Patients taking regular medication are usually able to obtain repeated prescriptions without having to see a doctor on each occasion. However we do regularly review all prescriptions issued. With each prescription is a computer slip listing the medications prescribed. This will also inform patients if it is likely that their prescription needs reviewing by their doctor before a further issue. We advise all patients to take note of these slips and keep them safe. For more information on prescriptions see our further information section.


You can request a repeat prescription in the following ways:

  • By using the Patient Access Online ordering service
  • By posting your prescription advice slip to the surgery, clearly marking the required drugs (See below for details).
  • By making a request at the surgery in person.
  • By making a request at your preferred pharmacy if you have joined our repeat dispensing scheme
  • By selecting option 2 on our telephone system. This option is available weekdays 9.30 am - 12.30 pm only. Please note that although popular, this is the method most likely to lead to delay and error and is not recommended. If making a request by telephone, you must be able to provide the name and dose/strength of your medication to the Prescription Clerk.

Patient Access WebsiteWe have moved our online ordering system to EMIS Patient Access.

You will require a new username and password to use Patient Access - please contact surgery reception to arrange this if you have not done so already.


Prescriptions may be collected from the surgery or can be collected by a local pharmacy of your choice. You must contact the relevant pharmacy to arrange this. Some pharmacies operate a delivery service.


Please do allow 48 hours for prescriptions to be issued. If your medication requires authorisation then you may need to see a doctor before a further prescription is issued. Usually where this is the case, your previous prescription will have had a warning message attached see below for details We regret we are unable to deal with prescription requests after 4.00 pm or on Saturdays. Prescription requests left at Bobblestock Surgery may take 72 hours to process.


We operate the repeat dispensing scheme in conjunction with local pharmacies. If you receive a regular, unchanging prescription you may be able to request your prescription direct from the pharmacy, only returning to the Surgery when a review of your treatment is due. Ask your G.P. for more information.


About Your Prescription

The Prescription


Your computer generated prescription is made up of two sections. On the left is the prescription itself...


1. Your name and address

2. Prescription drugs

3. Issuing doctor

The Advice slip


...and on the right is the Prescription Advice slip


1. Your name and address and reference number

2. List of drug issued

3. Alert message - will be present when a medication review is due - check with the surgery as you may need to see your doctor before a further prescription is authorised for issue.

4. and 5. Other information messages

Prescription Charges


Under NHS rules you have to pay a charge for each item prescribed. The charge is currently £8.40 per item. Not all patients have to pay for their prescriptions. If a patient is entitled to free prescriptions they will be asked to show the pharmacist proof of this. Patients exempt from payment include the following:

  • Those under 16 years of age
  • Those aged 16 - 18 and in full-time education
  • Those over 60 years of age
  • Those holding a maternity exemption certificate
  • Those holding a medical exemption certificate
  • Those holding a prescription prepayment certificate
  • Those holding a war pension exempt certificate
  • Those named on a current HC2 charges certificate
  • Those prescribed free of charge contraceptives
  • Those receiving Income Support
  • Those receiving Income-based Jobseekers Allowance
  • Those holding a Working Families' Tax Credit exemption certificate
  • Those holding a Disabled Person's Tax Credit exemption certificate

Maternity Exemption Certificates

You are entitled to free prescriptions if you are currently pregnant or have had a baby within the past 12 months. You can apply for a Maternity Exemption Certificate using form FW8. You can get this form from the surgery. Your doctor or midwife will normally give you this form when you first attend antenatal clinic.


Medical Exemption Certificates


You can obtain a Medical Exemption certificate if you suffer from one of the conditions listed below:

  • A permanent fistula (e.g. colostomy, laryngostomy) requiring continuous surgical dressing or an appliance.
  • Epilepsy requiring continuous treatment.
  • Diabetes Mellitus except when treated by diet alone.
  • Myxoedema (underactive thyroid) requiring supplemental thyroid hormone (thyroxine).
  • Hypoparathyroidism.
  • Diabetes insipidus or other forms of hypopituitarism.
  • Hypoadrenalism requiring essential substitution therapy (e.g Addison's disease).
  • Myasthenia Gravis.
  • A continuing permanent physical disability which prevents the patient from going out without the help of another person.
  • Undergoing treatment for cancer including its effects or the effects of current or previous cancer treatment.

You can apply for a Medical Exemption Certificate by obtaining form FP29A from your doctor.

He/She will have to sign the form, which should then be sent to .

Prepayment Certificates


If you are not entitled to free prescriptions but receive a large amount of prescribed medication, you may wish to apply for a Pre-payment Certificate. The NHS advises patients to apply for one if they have to pay for more than 5 prescriptions in 4 months or 14 prescriptions in 12 months. The certificates last for 4 or 12 months and can be applied for by sending application form FP95 to Herefordshire Health Authority. The form is available from a main Post Office, local pharmacies and the Health Authority.


Repeat Dispensing


What is repeat dispensing?


It is a new way of getting your medicines or other prescribed items without asking your doctor for a prescription each time. If your prescription list is regular and unchanging then this is an ideal method for you. If your medicines are constantly changing in dose or type, then repeat dispensing is not a good method.


How does it work?


Your doctor will sign and give you an authorising repeat dispensing prescription along with a number of repeat dispensing issue forms. You should then take all of these to the pharmacy of your choice. The pharmacist will then issue your first prescription.


What do I do when my prescription runs out?


You should return to the pharmacy where your next issue will be dispensed.


What happens when my repeat dispensing issue forms have run out?


You should return to your doctor for review of your medication. Your pharmacist should advise you when your issue forms have run out.


Do I need to use the same pharmacy?


Yes. Most pharmacies in Hereford provide this service. If you wish to change, you will need to get a fresh authorisation and set of issues from your doctor.

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