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 King Street & Bobblestock Surgeries 


King Street Surgery, 22a King Street, Hereford, HR4 9DA | Tel. 01432 272181  

        Fax. 01432 344725


Bobblestock Surgery, Grandstand Road, Hereford, HR4 9LP | Tel. 01432 354573



Thank you to the dedicated Drs and staff who walked in challenging conditions to King Street and Bobblestock surgeries to ensure both sites were open for patients in the adverse weather conditions on Friday 2 March.

Practice Charter


We are happy to be members of a primary health care team dedicated to providing the best possible medical services for our patients.


This charter sets out the standards of services that our patients can reasonably expect. We continually monitor our performance against these standards.




We will provide and maintain clean, comfortable and accessible premises for the benefit of our patients.




Our staff will treat patients with due kindness and courtesy.

The duty of confidentiality extends to all members of our staff.

Patients can expect to speak privately to our doctors and all other members of our staff.




Routine appointments will be available between 8.00am and 6.00pm Monday to Friday.


Patients will be seen within 20 minutes of their appointment time. If for any reason this is not possible, we will give an explanation for the delay.


Patients will be offered a consultation with a health professinal within 24 hours of their request or within 3 working days with the doctor of their choice whenever possible.


Telephone Consultations


Doctors will be available for telephone consultations at specific times between 8.00am and 6.00pm Monday to Friday, as stated in our practice leaflet and elsewhere on our website.


Home Visits


If for reasons of ill health or infirmity, patients are unable to attend the surgery we will visit them at home. We reserve the right to refuse a home visit and offer an appointment at the surgery the same day in other circumstances.


Requests for home visits should be made before 10.30am if possible.




Requests for repeat prescriptions will be dealt with within 2 working days


Health Education


We will provide advice and literature to enable our patients to take responsibility for their own health.


Copies of Patient Notes


We are more than happy to provide copies of patient notes however the request needs to be made in writing to the Practice Manager Mrs Katie Jones. Please allow 7-10 days for this to be completed. Please be aware there will be a charge for this service - £10 if records are electronic and more if we need to refer to paper notes. A leaflet explaining this service is available from reception.

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