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 King Street & Bobblestock Surgeries 

 

King Street Surgery, 22a King Street, Hereford, HR4 9DA | Tel. 01432 272181  

        Fax. 01432 344725

 

Bobblestock Surgery, Grandstand Road, Hereford, HR4 9LP | Tel. 01432 354573

 

 You may be aware that King Street Surgery will be merging with four other Hereford medical practices on the 1st July 2018, to become Hereford Medical Group.

Unfortunately, as a result of the merger process all Patient Access on-line services will be unavailable from the 1st May until the 2nd July 2018.

 

The following on-line Patient Access services will be unavailable from 1st May to 2nd July:

Ordering repeat prescriptions, booking appointments, sending electronic messages, changing address details and registering as a new patient.

 

Please phone our prescription line 9.30am-12.30pm Monday to Friday on the above numbers option 2, alternatively you can e-mail kingst.prescriptions@nhs.net or order in person at either site in writing.

To register as a new patient you must visit the surgery.

 

After the 2nd July 2018, patients who wish to use the Patient Access on-line services will be required to re-register for this service, by visiting reception at King Street Surgery or at another of the Hereford Medical Group sites with a form of ID.  We sincerely apologise for any inconvenience this may cause.  We would like to thank you for your understanding and patience during our merger process.


Merger Patient Letter ( posted on May 9, 2018 )

 

Dear patient,

Practice merger and disruption of practice IT systems. 

On 1st July 2018, your surgery will be merging with 4 neighbouring surgeries and operating under the new name Hereford Medical Group. This means that surgery IT systems will be integrated on a phased basis across all of the following practices with the effect that booking routine appointments and obtaining prescriptions will be temporarily disrupted.

  • Greyfriars Surgery
  • Moorfield House  Surgery
  • Sarum House Surgery
  • Quay House Medical Centre
  • King St and Bobblestock Surgeries

Each practice system will be integrated over a weekend although this means that surgery EMIS systems will be off-line for a few days both before and after several consecutive weekends. We are respectfully asking for your patience and to please bear with us whilst we have no access to the IT system during these times and will be operating with a paper-based system.

Access to routine appointments will be limited to those made in advance of each IT system merger and the way you usually book appointments and order prescriptions will be disrupted from May until the end of June. Details of the temporary arrangements during this period are shown below with the dates which affect you as a patient at your surgery. Details will also be available on the screen in your surgery waiting room and on the website of your usual surgery.

Please note that you will be registered under Hereford medical Group and will continue to receive your care from your usual surgery after 1st July and urgent care requests will be dealt with as usual by telephone.  

Should you have any queries or wish to clarify any of the details below, please call Bethany Wright, Communications Manager on 01432 265422 or email her on bethany.wright2@nhs.net. We will endeavour to answer all queries within 2 working days.

Ceri Chaplin

Business Manager

Hereford Medical Group

 

 Patient information leaflet regarding temporary arrangements for booking appointments and ordering prescriptions

Your surgery

Moorfield House

King St and Bobblestock Surgeries

Greyfriars Surgery

Sarum House Surgery

Quay House Medical Centre

Please note that all on-line booking of appointments, ordering prescriptions, registering as a new patient, changing address or viewing your medical record will be unavailable from 1st May until 2nd July.  You will be able to re-register for this service after 2nd July by bringing photo ID to your usual surgery.

Period of disruption

Tuesday 8th May – Tuesday 15th May

 

Tuesday 22nd May – Wednesday 30th May

 

Tuesday 5th June – 12th June

 

Tuesday 19thth June – Tuesday 26th June

Tuesday 8th May – Tuesday 15th May

 

Tuesday 22nd May – Wednesday 30th May

 

Tuesday 5th June – 12th June

 

Tuesday 19thth June – Tuesday 26th June

Tuesday 22nd May – Wednesday 30th May

 

Tuesday 5th June – 12th June

 

Tuesday 19thth June – Tuesday 26th June

Tuesday 5th June – Tuesday 12th June

 

Tuesday 19th June – Tuesday 26th June

Tuesday 19th June – Tuesday 26th June 

Last date for ordering routine prescriptions

Routine prescription ordering will be unavailable from the Tuesday of each of the above weeks.

Last date for booking a routine appointment

The last day to book a routine appointment will be the Thursday of each of the above weeks.

 

 

 

VETERAN ACCREDITED ( posted on Mar 8, 2018 )

We are now an armed forces veteran friendly accredited GP practice. Dr Roper is our clinical lead for this. There are posters and our certificate of accreditation in the waiting rooms at both sites. We have leaflets available and if we can assist in anyway please ask our reception team.

PPG Meeting Feedback 29.11.17 ( posted on Dec 21, 2017 )

The meeting was attended by patients representing all 5 practices and following presentations from Andy Watts and Jonny Duffett there was a lively question and answer session.  There were no significant negative comments about the merger and the atmosphere and feedback was generally very supportive of the plans. 

 

Jennifer Hurn gave a short update to the PPG about the plans for the new surgery, circulated some architect’s initial drawings and answered some questions from the floor.  Again, the comments and questions were largely in agreement with the plans although most patients were also keen to hear more detail.

 

The next meeting will be 31.1.18 with time and location to be confirmed.

ANTIBIOTIC AWARENESS WEEK ( posted on Nov 16, 2017 )

13th - 19th November is antibiotic awareness week. Please see the patient screen in the waiting rooms and posters in the surgery for more details.

MERGER NEWS ( posted on Sep 29, 2017 )

King Street and Bobblestock Surgeries to merge with 4 other Hereford City Practices in April 2018

 

General Practice in Herefordshire is facing extreme challenges at present.  We are at a tipping point with increasing demand on services and a crisis with the lack of available GPs.  Patient contacts to surgeries have doubled in the last 5 years for the same population, and people are living longer with more complex conditions.

Herefordshire is expecting to lose a third of its GPs locally in the next few years, from retirement due to age or leaving because of work pressure, or moving away to other roles.  Local recruitment is difficult, few GPs now seem to want to come and live and work in this amazing county, preferring a metro-centric lifestyle.  Most GP training places are currently unfilled on a scheme that has provided locally trained GPs for local practices adequately until recent years.

This all seems somewhat bleak, however, Hereford city GP practices have a good history of collaborative working and 5 of us are planning to come together to merge as a single practice by April 2018 to become “Hereford Medical Group.”  The practices involved are Greyfriars, King Street & Bobblestock, Moorfield House, Sarum House and Quay House surgeries.  The primary reason for the merger is to offer resilience but also to be large enough to undertake new ways of working together with projects which would be impossible for a smaller practice, and to take advantage of economies of scale particularly for administration.

This does not mean getting rid of your familiar practice team or the loss of personal care but this will strengthen our ability to deliver what is good in primary care.

We are looking at innovative ways of working using the full skills of all our colleagues as well as developing new skills.  Locally, we have already piloted a non-GP led home visiting service and are expanding the roles of Nurse Practitioners, Nurse-led specialist clinics, Physicians Associates, Pharmacists, Physiotherapists and Paramedics to meet the needs of the future with fewer Doctors.  We are also exploring other new roles including Care Navigators who will direct patients to the most appropriate care services.  Much of this is only achievable at scale and we shall become a centre for training and developing these new roles.  Change is not always welcomed but it is required in order that patients can still receive professional support when they need it.

Hereford Medical Group are proposing a “Hub and Spoke” model with a new purpose-built northern Hub facility somewhere close to the new City centre regeneration zone.  This would be occupied by 3 of the merging practices, i.e. Greyfriars, Moorfield House and Sarum House who will move from their old 19th century premises to a fit-for-purpose building.  This will allow a 21st century environment offering better accessibility and facilities, and enable us to deliver other innovative ways of working as well as an attractive setting to enhance future recruitment and training.  Planning permission is currently being requested from Herefordshire Council.

Existing premises such as Quay House Medical Centre and Bobblestock surgery would remain as modern facilities offering the “Spokes”.

There is also the possibility of a “Southern Hub” offering expanded services to the South of the river.  These plans have the full support of Herefordshire Clinical Commissioning Group.

There is no doubt we face great challenges locally but we have a plan to ensure a chance of continuing to deliver the best care possible, and the willingness to work to achieve it.  We want to be able to provide the best possible care for our patients.

 

Cyber Attack ( posted on May 16, 2017 )

Business as usual at Wye Valley NHS Trust Following the reported cyber-attacks affecting NHS Trusts across the country last week, Wye Valley NHS Trust would like to reassure all patients and their relatives that it’s business as usual. The Trust has taken precautions, in line with guidance from NHS England and NHS Digital, to protect its IT systems and ensure services were uninterrupted throughout the weekend and into this week. “Staff on duty during the weekend worked extremely hard to ensure a consistent service for all patients” said Jon Barnes, Wye Valley Trust’s Chief Operating Officer. All patients should attend scheduled appointments this week as normal. Patients may experience minor delays at clinics during the early part of the week as paper based records may be used by some departments whilst systems are being fully restored. The Trust appreciates the patience and understanding of patients and their relatives during this time.

Publication of GP Net Earnings ( posted on Apr 7, 2016 )

NHS England require that the net earnings of GPs engaged in the practice is publicised and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time GPs spend working in the practice and it should not be used to form any judgement about GP earnings nor to make any comparison with any other practice. All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in King Street and Bobblestock Surgery in the last financial year (2015/16) was £44,036 before tax and national insurance. This is for 4 full time GPs and 4 part time GPs who worked in the practice for more than six months.

Taurus 7 Day Extended Access Programme ( posted on May 20, 2015 )

Taurus Healthcare Ltd are a organisation setup by the 24 Herefordshire GP Practices.

 

Taurus bid and were awarded funds from the Prime Ministers Challenge Fund, to provide an extended opening hours service to patients registered with Herefordshire GP Practices.

 

The service runs from 6pm - 8pm on weekdays and 8am to 8pm on the weekends, providing Doctor, Nurse and Healthcare Assistant appointments. These are appointments are offered at three 'Hubs' around Herefordshire the closest one of which to us is at Wargrave House Surgery in St Owens Street.

 

Patients can book an appointment by contacting the surgery.

 

 

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